FAQs
Welcome to the Argonauts FAQ page. Here, you’ll find answers to some of the most common questions about our products, process, and sustainability practices.
If you have a question that’s not listed here, feel free to contact me directly.
General Questions
1. Argonauts is a designer-maker studio based in Edinburgh, specialising in sustainably crafted modern rustic homeware. My collection includes handcrafted wall mirrors, bespoke furniture, and tableware, all meticulously made from reclaimed materials. Each piece celebrates the beauty of craftsmanship, sustainability and comes with a unique story to tell.
2. Where are you based?
We’re proudly based in Edinburgh, Scotland, and draw inspiration from the natural beauty and cultural heritage of the area.
3. Do you have a physical store or showroom?
Currently, I operate online. However, I occasionally participate in maker markets and exhibitions. Follow me on Instagram to stay updated on upcoming events!
Products and Craftsmanship
4. What materials do you use?
I primarily use reclaimed materials, such as Scottish whisky barrels, driftwood, and vintage glass. My commitment to sustainability means that every piece is crafted with care for both the environment and quality.
5. Are your products handmade?
Yes! Every Argonauts piece is meticulously handcrafted using traditional techniques ...with a little support from my workshop robot.
6. Can I see examples of your work?
You can explore our collection here or check out my Instagram for behind-the-scenes photos and customer showcases.
Orders and Customization
7. Do you take custom orders?
Yes, I love creating bespoke pieces tailored to your needs! Whether it’s a specific wall mirror size or a custom piece of furniture, contact me to discuss your vision.
8. How long does it take to complete a custom order?
Custom orders typically take 3-days to 2-weeks to complete, depending on the complexity of the design. I'll provide a timeline when discussing your project.
9. Can I personalize an existing product?
In many cases, yes. If you’d like to customise the size, finish, or material of an existing piece, let us know, and I'll do my best to accommodate your request.
Shipping and Delivery
10. Do you ship internationally?
Yes, I ship worldwide. Shipping costs and delivery times will vary based on your location.
11. How is shipping calculated?
Shipping costs are calculated at checkout based on the size and weight of the item and the destination.
12. How long does delivery take?
For standard orders:
- UK: 3-5 business days.
- International: 7-14 business days.
For custom orders, delivery will occur once the item has been completed.
13. Is your packaging eco-friendly?
Absolutely. I use recycled and recyclable materials for all our packaging, ensuring that my commitment to sustainability extends to every aspect of Argonauts.
Sustainability and Ethics
14. How do you ensure your materials are sustainably sourced?
I carefully source reclaimed and natural materials, often giving new life to wood from Scottish whisky barrels, driftwood, and other repurposed items. My ethos revolves around reducing waste and embracing the beauty of imperfections.
15. Are your products vegan-friendly?
Most of my products are vegan-friendly, as we use plant-based finishes and reclaimed wood. If you have specific concerns, feel free to ask me about any particular product.
Returns and Customer Support
16. What is your return policy?
I accept returns within 14 days of delivery for unused, undamaged items in their original packaging. Custom orders and personalized products are non-refundable. Read my full return policy here.
17. What should I do if my item arrives damaged?
I take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos of the damage, and I'll resolve the issue promptly.
18. How can I contact you for more help?
You can reach me via email at jason@andtheargonauts.com or through my contact form here. I'm happy to help!
Other Questions
19. Do you offer gift wrapping?
Yes, I offer eco-friendly gift wrapping for an additional fee. Let me know during checkout if you’d like this service.
20. Do you collaborate with other businesses or designers?
I'm always open to collaborations that align with my values of sustainability and craftsmanship. Contact me to discuss potential opportunities!
Have a question that’s not covered here? Contact me at jason@andtheargonauts.com and I'll get back to you as soon as possible!
Visit Argonauts' Instagram
Curious about our process? Click an image below...and go behind the scenes!